Under a new set of rules introduced on Wednesday by the Nigerian Civil Aviation Authority. The new rules titled, "Passengers' Rights Regulations," were introduced in Lagos at a stakeholders' forum attended by representatives of all foreign and domestic airlines operating in the country.
The Director-General, NCAA, Dr. Harold Demuren, who read the notice of proposed rules to the operators, said they would become operational in 30 days' time.
He said the 30-day notice was to allow the operators and other stakeholders make necessary contributions and protests, where necessary, before the rules were made binding.
The regulatory agency boss said the industry would no longer tolerate any act of violation of rights on the part of the airlines and passengers, stating that the new rules spelt out passengers' rights as well as airlines.
According to Demuren, the new rules also affect incidence of "no-show" by passengers, overbooking, and denied boarding.
The NCAA boss said the new set of rights applied to passengers departing from an airport located within the Nigerian territory to another airport within the country; passengers departing from an airport located in another country to an airport situated within Nigeria; and to foreign air transportation with respect to non-stop flight segments originating at a point within Nigeria.
ML People: Foreign and local airlines will begin to pay heavy fines and compensations for flights delays, cancellations, lost baggage and others
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